Can I cancel my order?

Yes. You can cancel your order for a full refund before it ships. Once shipped, our Return Policy applies.

Can I change my shipping address after placing an order?

Yes. Contact us as soon as possible. We can update your address if your order hasn’t shipped.

Can I change or modify my order after placing it?

Yes. Contact us as soon as possible. We can make changes if your order hasn’t shipped.

When do you ship orders?

In-stock orders placed by 5:00 PM EST Monday–Friday ship the same day. Orders placed after 5:00 PM EST, on weekends, or on holidays ship the next business day.

Where do you ship?

We currently ship within the United States. Free shipping on all orders.

How can I track my order?

Once your order ships, we’ll send your tracking information by email.

What happens if my package is lost or damaged?

If your package is lost or arrives damaged, contact support@eidaco.com with your order number. We’ll take care of it.

How can I contact customer support?

Visit our Contact Us page or email support@eidaco.com.